In 1992, a home-grown western Nebraska business success story quietly began in the basement of Regional West Medical Center.  With just two employees and a mission to contain rising health care costs, Regional Care, Inc. (RCI) was born.

Twenty-five years later, RCI is recognized nationally as a premier independent third-party health plan administrator and resides under the umbrella of Regional West Health Services, western Nebraska's largest provider of health care services.

By hiring skilled, dedicated employees, focusing on customer service, utilizing the latest technology, and expanding on a regular basis, RCI has earned its place as one of the nation's most respected independent third-party administrators.

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RCI FAST FACTS

• Number of members:  Over 25,000

• Largest client:  1,200 employees

• Smallest client:  5 employees

• Access to two different national networks and multiple regional networks

• 2024 total number of incoming claims:  over 300,00

• 2024 total number of claims processed on a monthly basis:  Over 26,000

• Total number of employees:  47 

 

1992

With two employees and a mission to help control rising health care costs, RCI was incorporated. The new business was located in the basement of Regional West Medical Center.

 

1995

Moved to working with the broker community instead of directly with clients. Received a $500k (over three years) rural health grant to work with network development.

 

1996

Began working with Midlands Choice to help expand their network in western Nebraska.

 

1997

Western Plains Community Health Services, an organization consisting of physicians, hospitals, and employer reps, including most hospitals and physicians in western Nebraska, was orginated to negotiate contract rates within the network.  This was the beginning of what is now RCI’s proprietary network.

 

2002

Flex accounts were introduced.

 

2003

RCI emerged as one of the first TPAs to look at HSA alternative plan designs and custodial agreements with banks.

 

2006

Moved to current location at 27th Street and Avenue I in Scottsbluff, Neb.

 

2013

Due to continued growth, RCI’s office is expanded.

 

2015

RCI began the process of switching over to  a new claims system compliant with new industry regulations in order to be at the forefront of technology.  Also, entered the level-funded market.

 

2016

RCI contracted with PHIA, the industry standard in legal advice, to provide compliance support.

 

2022

RCI celebrates 30 year anniversary.

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2024

RCI now serves 300 clients in 48 states and is poised for the future.

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